At Pure Hayat, we want you to be completely satisfied with your purchase. Therefore, we offer a 30-day exchange policy for all our products. Here are the details:
- Exchange Only: We accept returns for exchange only for an equal or less value, not for refunds. If you’re unhappy with your purchase, you can choose an alternative product from our collection; however, you must pay the shipping costs.
- Eligibility: To be eligible for an exchange, the item must be in its original condition, unused, and in the same packaging. Please retain your proof of purchase.
- Timeframe: You have 30 days from the date of purchase to initiate an exchange. After this period, we cannot process any exchanges.
- How to Exchange:
- Contact our customer service team via email or phone within the specified timeframe.
- Provide your order number and a brief explanation of the reason for the exchange.
- We will guide you through the process and provide instructions for returning the item.
- Shipping Costs: Customers are responsible for the cost of shipping the item back to us for exchange. We recommend using a trackable shipping method.
- Exceptions:
- We do not accept exchanges for items that have been used or damaged after delivery.
- Custom-made or personalized items are not eligible for exchange.
- Processing Time: Once we receive the returned item, we will process the exchange within a reasonable timeframe.
Remember, our goal is to ensure your satisfaction with our alcohol-free perfume oils. If you have any questions or need assistance, feel free to reach out to our friendly customer support team.
Thank you for choosing Natural Arab Perfume Oils!
Need help?
Contact us at info@purehayat.com for questions related to refunds and returns.